Shipping & Returns
Shipping Policy & Delivery Schedule
After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Please allow 24-48 hours for your tracking details to update.
All of the orders are delivered Monday to Friday between 10am to 6pm, delivery period will vary pending on location and capacity of our logistic partner .
*** It is very IMPORTANT to note that with the surge of online purchases and digital platforms in the market from covid-19, there is expected delay to certain deliveries and normal schedule may be disrupted as an impact of rising demand & volume in the country. We are currently working in our best effort with our partners to ensure our parcels are delivered safely and timely but your patience is much appreciated in this time of pandemic.
- Within Peninsula Malaysia , on "normal schedule" it will usually take between 3-7 working days but this is subject to our logistic partner's delivery schedule and capacity. Therefore, best to expect up to 10 working days. Our logistic partner includes GDEX, Poslaju and DHL.
- For East Malaysia shipments, delivery will normally take between 7-21 working days. The longer waiting time is often due to limited capacity & shortages of delivery partners in Sabah & Sarawak
- For Klang Valley same day delivery option, please note that we will not be covering areas as following : Banting, Dengkil, Gombak, Jenjarom, K.Selangor, Rawang ,Sekinchan, Semenyih. Daily cut off time is 1PM , all orders past 1PM will be fulfilled on the next day via grab car service. Please ensure there is somebody at the specified address when you select Same Day Delivery option with us and take note on the delivery days. Deliveries are done only Mon to Fri, excluding Public Holidays and weekend orders will be sent in next working day ie. Monday.
Online purchases are eligible for refund only by online store credit from total value of refund.
- No cash refund on any defective items. We will do exchange or replacement only
- No cash refund on not suitable, not match, change mind situation
- All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
Customers can return damaged/wrong/faulty items (apart from sale items) within 14 days of order date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags. RYO Lifestyle will not be responsible for any items that are returned with damage.
Import Duty & Taxes
Import Duty & VAT Will be additional cost for some countries. We will not take responsibility for any additional cost incurred that is subjected to your countries import rules and regulations.